Client Success & Account Director

 

Our Client Success & Account Director will collaborate cross-functionally with our agency teams to translate client objectives into strategies, creative, and content that generate brand excitement, meaningful engagement, and ROI.  We are seeking an experienced and highly motivated Account Director to join our team. The successful candidate will be responsible for managing and nurturing client relationships, overseeing account teams, developing, and implementing strategic marketing plans, and ensuring client satisfaction.

Main Responsibilities

We are searching for a Client Success & Account Director for our downtown Pittsburgh location. The successful candidate will be diplomatic, personable, attentive and an active listener, as well as projecting a professional demeanor. Prior agency experience is a must.

A to Z’s next Client Success & Account Director should have:

• Creative thinking
• Excellent problem-solving skills
• Experience working with C-level executives
• High energy and a collaborative attitude
• Excellent writing skills
• 5 to 7 years of account service experience
• Proven client relationship building skills
• Strong presentation, communications, and negotiating skills
• Deep understanding of best practices in marketing and branding
• Proven marketing and campaign planning experience
• Experience in marketing measurements and KPIs
• Understanding of public relations planning, strategies, and tactics
• Interest in staying attune to emerging trends
• Desire to support agency marketing and new business activities
• Experience managing client billing and other day to day agency administrative functions
• Willingness to travel when necessary
• Comfort working in Apple IOS with both MS Office software and Adobe Creative Suite

Requirements

• Prior agency experience
• Expert level understanding of social media platforms
• Skilled in listening and understanding the real needs and concerns of our clients and their customers
• Flexibility to adjust schedules and plans to accommodate changing business needs
• Experience leading an internal team collaboratively with positivity and focus on client success and retention
• Aptitude to learn new tools and grow into a more senior role
• Pursues work with energy and drive, with an ability to take initiative and work collaboratively with our teams
• Ability to manage multiple projects simultaneously, while adhering to strict deadlines and schedules

Why Work at A to Z?

• Competitive wages and flexible paid time off policy
• Incentive compensation for new business development
• Upward mobility is supported and encouraged
• A to Z covers 100% of major medical for our employees
• You can also count on a company-managed 401K with a generous match
• Most agency staff are in the office 4 days per week and WFH every Friday
• Paid parking
• Newer Pittsburgh office space in the Bank Tower, built for us in 2021 with the highest quality air filtration and ventilation system

About A to Z

A to Z Communications delivers “Creative that works” by transforming brands with striking creative, powerful storytelling, and data-driven integrated marketing. Our agency’s full suite of services includes content and social development, programmatic distribution and other forms of paid media, and data-driven insights to inform strategic planning and measure go-to-market plans. We also provide comprehensive public relations, strategic communications, and marketing services.

A to Z Communications was founded in Pittsburgh 1988 and continues evolving and thriving under “client-first” leadership. Now with offices in Pittsburgh and South Carolina (in Bluffton, not far from Hilton Head and Savannah, GA), A to Z partners with brands and leaders across many industries, including higher education, healthcare, financial, technology, and business services. We also dedicate our time and talents to several NFP community and advocacy groups throughout the year in a collective effort to leave the world better—and more creative—than how we found it.

We are excited to explore new opportunities with you! 

To apply, please fill out the form below or send your résumé to careers@atozcommunications.com

A to Z Communications is an equal opportunity employer that values diversity. A to Z does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.